Over at WordPress.com, our main avenue of customer support is live chat. We previously were on Olark, but has since built out a chat system that we call HappyChat (support folks are referred to as Happiness Engineers). There are a number of excellent features that the development team has built in, but an often underutilized one is chat tagging. If a user joins a chat, and asks about a domain renewal, that chat might be tagged with “domains” or “domain-renewal”; we aren’t very strict on tagging, except in certain circumstances. We can pull out the data we need even if the tagging is a little fuzzy.
(originally posted on Bring Your Own Design)
Most of us don’t need to serve up millions (or even hundreds) of pageviews a day, but, eventually you’ll run into a situation where your site is running slow. While the reasons for a slow-loading site are countless, there are a few things you can do to help increase your WordPress site speed.
It’s easy to get tempted by cheap hosting. You can even find free WordPress hosting if you look hard enough! But, the old adage of “you get what you pay for” definitely applies to the web hosting world. Cheap hosts tend to overcrowd their servers, and one badly-behaving site can take down multiple others! For mission-critical sites, we recommend using a managed hosting provider like WPEngine or Synthesis (if you’re on StudioPress Genesis). If you’re handy with a command line, a managed VPS like A Small Orange offers is probably your best bet.
The Google+ expert, Mark Traphagen tweeted a link to an article that talked about how Google seemed to be testing yet another method of rewriting the page title, or that somehow, colons in the title could be a new ranking factor. Other Twitter people reported seeing it as early as Friday.
(originally posted on DesignBigger)
In the thousands of Google Webmaster Tools alerts and messages that are sent each month, about 90% of those are estimated to be black hat related. Another stat that’s interesting is about 3% are notifications of a hacked site; chances are, you’ve seen pharma spam in the SERP results that lead to a normal-looking page. That same 3% covers malware-infected sites, too. Check out the video for Matt Cutts’ take on these alerts.
(originally posted on DesignBigger)
Stop the presses, and get ready to clean up your business listings in Google Places! It appears that a new year has brought a few new things along with it, and one of those is phone support for local verification issues in Google Places. If you are like me then you probably have a few local listings that are still pending verification, and you have probably sent out those pesky postcards at least 3 or 4 times with no success. Maybe it’s Google’s fault or maybe it’s just the postman’s fault, but one things for sure, they aren’t making it to their destination!
When it comes to keyword research, I'm guilty of doing the same old thing; I open up the AdWords Keyword Tool and start pecking away, hoping to take a few general head keywords and turn it into something workable. I'm pretty sure every other SEO on the planet starts out keyword research pretty similarly, if not the exact same way.
Most of our customers are traditionally paper and pen kind of businesses; the digital landscape is pretty new to them, and subsequently, they may not really have many online assets (service manuals, documentation, whitepapers, etc.). It kind of struck me today that while getting these things online and working in our benefit might be extremely costly, we can still take advantage of them for the initial brainstorming phase (not to mention content fodder down the road).